T & C

Delivery Policy

1) The shipping charges will be as follows: -

A) For West Malaysia
FREE SHIPPING

B) For East Malaysia
FREE SHIPPING if purchase RM200.00 or above, 
Else
Charges RM10.00 per order.

2) We will send you an email / sms within 4 hours confirming your order includes tracking numbers when the item is shipped out from our premises.

3) Orders with payment received before 12.00 noon are normally shipped out at the same or next working's day (Monday to Friday), Delivery is usually next working day after posting requires 3-7 working's day for delivery. Delivery time may be longer during long holidays like HARI RAYA OR C.N.Y .

Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you
decide to cancel your orders within twenty four (24) hours after your order has been
confirmed and prior to shipment except for the transaction fees charged which is nonrefundable. Once your order has been shipped, refund is not allowed.

Return Policy

We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to united831@kcgroup.com.my. Once we’ve confirmed the defect and
approved your return request, please ship the product(s) back to us on your own cost and
we’ll deliver you the replacement product(s) within 10 – 15 working days.
To return your products, please send the whole product(s) back with its original packaging
to:

KC Pharmacy Sdn Bhd
15, 17, Tingkat Bawah,
Jalan Pintu Sepuluh, Jalan Putra,
05100 Alor Setar, Kedah, Malaysia.


Cancellation Policy

1) If you want to cancel an order, Please email us at united831@kcgroup.com.my
2) A 50% restocking fee will be charged to cancellation for products that have been shipped out all products, if there is any dispute, the company will be at the final decision.

Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information. Uses of Information You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

The personal information we collect may include your:

• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address Information Security We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website.
You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.




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